MVNO

Utilibill's MVNO Product.

Utilibill provides everything you need to become an MVNO. All you need is a carrier agreement and a preferred payment providers. You negotiate your deal with your network or networks for mobile, fixed wire and internet services and we take care of everything else. One system 100% web based that addresses, Provisioning, Billing, Customer self service, Payments, ebilling, inventory, handset finance, helpdesk ticketing, customer portal and more.

We provide an easy to use hosted interface with full functionality for any MVNO to carry out the following

• Provision the customer
• Add rate plans
• Change rate plans
• Design rate plans, value packs, bundles, special offers, discounts, incentives etc
• Accept payments, assign credits
• Order inventory
• Charge inventory (handsets) upfront or on 12 or 24 month contracts
• Contract notification of contract ends for follow up and renewal
• Contact log management of all changes
• CRM - don't forget your customers birthday, or follow up on the handset that is being shipped today.
• View itemised bills and Print PDF bills
• Provide a branded customer portal to your MVNOs end customer where they can
  • o Modify contact details
  • change billing address
  • reconfigure the Value added options on their phone including
    • Call forwarding
    • Voice mail
    • Barring (where permitted)
    • MMS, GPRS, WAP etc.
  • Change plan
  • Change email for bills to be sent to
  • Enable direct debit and auto payment facilities
• Provide a ticketing system which enables MVNOs or Dealers to log and manage problem tickets with the said carrier
• Provide a dynamic Dashboard to enable dealers and MVNOs to measure Key performance indicators
• Provide complex reporting for collections and margin analysis

Utilibill does this and more with Australia's biggest Telco providers Telstra and OPTUS. Further to the standard MVNO offering Utilibill also provides Fixed wire, Wireless, Broadband ADSL, Dial up, Mail, web and DNS hosting on the one managed platform.

Call now for more information.